Terms and Conditions

Orders can be placed directly by telephone on (03) 9081 2833; or via email: [email protected]

A minimum of 24 hours is usually required for orders. If you have an urgent requirement please get in touch with us, we can often make things happen. A VIP surchage will apply for late orders.

We deliver between 8:00am and 5:00pm weekdays. Deliveries can be requested outside these hours, including weekends, additional charges may apply. Delivery is included for CBD orders over $200. Orders under $200 will attract a $25 delivery fee (delivery fees are waived for Platinum clients). Cancellation charges will apply when your catering order has been confirmed and where we have incurred costs.

Food is generally delivered on platters or boxes ready to serve. Collection of platters and boxes is usually scheduled for same day or next business day. Please have all serving ware accounted for and ready for collection. Losses will be invoiced at replacement cost.

We can cater for most dietary requirements (when required to be boxed and labelled separately a small surcharge applies).

Payments for all orders must be made prior to delivery unless you are an approved account holder. Payment methods include Visa, Mastercard, Amex (fees apply) and EFT.

All prices are exclusive of GST.

Food Safety: All food should be stored safely and, if not refrigerated below 5C, or heated above 65C, consumed within 2 hours of delivery. After 2 hours, all food not consumed can be refrigerated for later consumption. Any food not consumed within 4 hours cannot be refrigerated or reheated and must be disposed of.