Terms and Conditions
Online ordering is available on our website goodiegroup.com For further enquiries telephone (03) 9081 2833; or email: [email protected]
A minimum of 24 hours is usually required for orders. If you have an urgent requirement please get in touch with us, we can often make things happen. A VIP surcharge will apply for late orders.
We deliver between 8:00am and 5:00pm weekdays. Deliveries can be requested outside these hours, including weekends, additional charges apply. Delivery is included for CBD orders over $200. Orders under $200 will attract a $25 delivery fee (delivery fees are waived for Platinum clients).
We can cater for most dietary requirements (when required to be boxed and labelled separately a small surcharge applies).
For regular corporate catering (under $1,500) payments for all orders must be made at least two business days prior to delivery unless you are an approved account holder. Payment methods include Visa, Mastercard, Amex (fees apply) and EFT. If you are ordering catering for a third party and they are responsible for settling the account, the order must be paid for in full prior to delivery.
Our payment terms are as follows:
Payment is required at the time of ordering to confirm your order, unless you are a pre-approved account customer. Account customer payments must be received no later than 14 days after the date of invoice. Please note that the hospitality industry has been financially devastated by the pandemic, complying with our payment terms is critical at this time.
Any regular corporate catering cancelled less than 2 business day prior to the delivery date must be paid for in full.
For corporate or private events over $1,500, a 50% deposit is required to secure your booking. The balance is required 72 hours prior to the event date. Any cancellations less that 72 hours prior to the event date must be paid for in full.
Guest numbers and dietaries can be confirmed 2 business days prior, we are happy to accommodate variations in numbers where possible, but if numbers are reduced significantly and we have incurred costs, charges will apply.
Goodie offers a satisfaction guarantee service. If you are unhappy with our service or product please get in touch.
All prices are inclusive of GST.
Food Safety: All food should be stored safely and, if not refrigerated below 5C, or heated above 65C, consumed within 2 hours of delivery. After 2 hours, all food not consumed can be refrigerated for later consumption. Any food not consumed within 4 hours cannot be refrigerated or reheated and must be disposed of.