Terms and Conditions

Online ordering is available on our website goodiegroup.com, or via our online shopping cart at goodiegroup.foodstorm.com For further enquiries telephone (03) 9917 8078; or email: [email protected]

A minimum of 24 hours is usually required for orders. If you have an urgent requirement please get in touch with us, we can often make things happen. A VIP surcharge will apply for late orders.

We deliver between 8:30am and 5:00pm weekdays. Deliveries can be requested outside these hours, including weekends, additional charges apply. Minimum orders are $250, orders under $250 will attract a $25 minimum order fee. All CBD orders are delivered for $15, inner city suburbs from $25.

A range of menu items has been developed to address several common dietary requirements. An $8 fee will apply for each individually packed and labelled box when required. Goodie Group recommends that attendee general preferences are not packed and labelled separately.

Where possible, we avoid disposable packaging. Our timber boxes are handmade locally and collected by our couriers. Please ensure they’re available for collection at the nominated time. Any unretrievable boxes will be invoiced at $35 each.

For regular corporate catering (under $1,500) payments for all orders must be made at least two business days prior to delivery unless you are an approved account holder. Payment methods include Visa, Mastercard, Amex (fees apply) and EFT. If you are ordering catering for a third party and they are responsible for settling the account, the order must be paid for in full prior to delivery.

Our payment terms are as follows:

Payment is required at the time of ordering to confirm your order, unless you are a pre-approved account customer. Account customer payments must be received no later than 7 days after the date of invoice. Please note that the hospitality industry has been financially devastated by the pandemic, complying with our payment terms is critical at this time.

Any regular corporate catering cancelled less than 2 business day prior to the delivery date must be paid for in full.

For corporate or private events over $1,500, a 50% deposit is required to secure your booking. The balance is required 72 hours prior to the event date. Any cancellations less that 72 hours prior to the event date must be paid for in full.

Guest numbers and dietaries can be confirmed 2 business days prior, we are happy to accommodate variations in numbers where possible, but if numbers are reduced significantly and we have incurred costs, charges will apply.

Goodie offers a satisfaction guarantee service. If you are unhappy with our service or product please get in touch.

All prices are inclusive of GST.

Food Safety: All food should be stored safely and, if not refrigerated below 5C, or heated above 65C, consumed within 2 hours of delivery. After 2 hours, all food not consumed can be refrigerated for later consumption. Any food not consumed within 4 hours cannot be refrigerated or reheated and must be disposed of.

Food allergies: Specific requirements i.e. allergies, religious observations and strong preferences are individually packed and labelled. Goodie Group will take all care to ensure dietary requirements are met. Please note that we operate a commercial kitchen which employs the use of nuts, gluten, sesame, seafood, fish, eggs and other common allergens. We cannot guarantee that cross contamination will not occur. Although we will endeavour to assist to the best of our ability, due to the severity of some allergies or intolerances we may not be able to satisfy all requirements.

Dietaries – GF: gluten-free, V: vegetarian, VG: vegan, DF: dairy free, FM: low FODMAP